Our fraud investigators will assess your case to see if we can help. We’ll let you know whether we can help.
Menu
The 3 Stages
Our fraud investigators will assess your case to see if we can help. We’ll let you know whether we can help.
Refundee will prepare your individual case and submit a bespoke report to the bank in order to receive their formal response.
If needed, Refundee submits a bespoke report and works with the FOS Investigators.
If unsuccessful, you won’t pay a penny.
Our fraud investigators will assess your case to see if we can help. We’ll let you know whether we can help.
Refundee will prepare your individual case and submit a bespoke report to the bank in order to receive their formal response.
If needed, Refundee submits a bespoke report and works with the FOS Investigators.
If unsuccessful, you won’t pay a penny.
If successful, you receive the money back into your account!
We then arrange our invoice. Of course, we keep you updated throughout so that you know what’s
happening. We handle everything to keep it as easy for you as possible.
If unsuccessful, you won’t pay a penny.
If we’re able to settle your case with your bank we could get your money back within 15 days.
If the bank refuses to refund you, we’ll need to take your complaint to FOS. Once it’s with FOS, timelines can vary widely. It can take anywhere between a few weeks to a couple of years.
This can depend on whether you’ve complained to your bank already, or if your bank agrees to refund all the money you lost without needing to go to FOS. (Your case will be resolved much quicker if we don’t need to involve FOS).
Refundee Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated
claims management activity
FRN: 937096. Registered with the Information Commissioners Office; registration number: A8986071.
Registered office address: Refundee, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. Registered as a company in England &
Wales; number: 12855931.