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We charge 15% plus VAT on any money
you get back from your bank per case
You don’t pay anything unless you’re successful in getting money back
We don’t ask for payment until you get the money back
Our fee is capped at £10,000 plus VAT for larger cases. As our fee is 15%,
cases are capped where you get back £66,666 or more.
A “case” is defined by the number of banks we need to contact and the number of different scams we are helping you with. We do not count a case as separate if we are contacting different banks about the same money (e.g. we have cases against the bank you sent the money from and the bank you sent the money to).
Money reclaimed is paid directly to you and we only expect you to pay once you’ve received your money.
Our fees are payable once you receive notification that your case is successful.
Below are examples and not to be taken as estimates for refunds you will receive. The refund you receive will depend on how much you lost.*
*In some cases you may receive 8% statutory interest on top of your refund. This 8% may be subject to income tax which the bank may deduct at source. Our fees are applicable to the total amount refunded before this tax deduction is made.Refundee Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated
claims management activity
FRN: 937096. Registered with the Information Commissioners Office; registration number: A8986071.
Registered office address: Refundee, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. Registered as a company in England &
Wales; number: 12855931.